Resource Center

Due to overwhelming demand, information for many products is changing rapidly. We have developed this resource center to provide a quick glance at our operations and will be updating all sections as information becomes available.

Below are updates as of 10/1/2020.

  • We are continuing to ship supplies and manufacture shrink-sleeve cans within all CDC, federal, state and local guidelines. 
  • Office hours are 8:30am - 4:30pm central, Monday - Friday

Nationwide Can Shortage - Waitlist Updates

There is currently a nationwide shortage of 12oz cans; the shortage is impacting 16oz availability as well.

Waitlist requests for 12oz and 16oz can orders are being accepted through Sunday, October 4. Beginning Monday, October 5, waitlists will be discontinued in an effort to return to normal online ordering procedures and help as many customers as possible, as soon as possible.

Supply of both 12oz and 16oz cans is increasing. We anticipate inventory will be available for online ordering beginning late October/early November for all can sizes. Once online ordering resumes, sales will only be in the volume that inventory is received.

Anticipate brief interruptions in supply from time to time through at least the end of 2020.

For more information on the shortage:

    Nationwide Shipping Delays

    Less-than-truckload freight carriers are experiencing a backlog of freight nationwide due to high volume demand and many COVID-19 operating complications. 

    • Several carriers have had to close facilities due to COVID-19 outbreaks.
    • Labor shortages and delays in getting drivers and dock personnel to return and re-hire has taken longer than expected.
    • Embargoes have been enacted by some carriers at specific terminals across the countries; loads are not being accepted, nor picked up at these locations.
    • Extreme backlogs of up to 5 weeks are being reported at the busiest terminals.
    We have ceased utilizing carriers with known issues and are strategically booking shipments to ensure as timely delivery as possible. Despite these efforts, please plan for, and anticipate for additional transit time.

      Lead Times

      • Parcel: Up to 3 business days
      • Freight: Up to 5 business days UNLESS otherwise noted on specific product pages

      Order Status Inquiries

      Order confirmation means that inventory on your order is secured and will be shipped. Tracking information will automatically be sent when the order leaves our dock. To help reduce the number of e-mails to our service team, please limit status inquiries to cancellations or orders falling outside of the above lead times.

      Tracking Your Order

      UPS Parcel  |  UPS Freight  |  Southeastern  |  YRC  |  SAIA  |  R&L  |  XPO  |  AAA Cooper  |  FedEx  |  Old Dominion

      Not sure of the carrier but have a tracking code? Click here

      Parcel Shipping

      Effective March 26, UPS suspended UPS Service Guarantee for all shipments. Commitment times for UPS Next Day Air AM® and UPS 2nd Day Air A.M.® services will be extended to end-of-day. If the location is closed, UPS will hold your shipment and attempt to complete the delivery at a later date indicated to UPS that it will re-open within 9 days, however, if the location is closed UPS will return the package to the sender. Please visit UPS.com for complete updates. American Canning is not responsible for returned shipments; customers will be responsible for replacement shipping charges.

      Damage Policy

      If a pallet/product arrives damaged, please DO NOT reject the shipment. With limited supply across many products, we cannot guarantee immediate replacements nor offer a refund until an official claim has been processed. Damage of up to two percent should be anticipated in transit due to the sensitive nature of cans. Damage in excess of two percent should be documented with photos at the time of receiving and noted on the BOL, as well as communicated to the carrier driver and American Canning as soon as possible. The best course of action is to accept the can pallet, note total damage, communicate with our sales support team and we will work to offer a credit/replacement (pending supply availability) for the damaged cans.

      Product Availability

      202 LOE Can Ends

      • Due to changes in allocation from the manufacturer, Crown 202 LOE ends are sold out with no ETA for restock. 
      • Ball and Crown ends can be used interchangeably as long as seam specifications are met. If needed, please contact a member of our sales team to help with the transition between suppliers.
      • Crown 202 SuperEnds will remain available although limited with maximum order quantities

      Can Terminology & Product Compatibility

      Standard = 211 body-diameter / 202 end-diameter; standard PakTech and case trays

      • Fill volumes: 12oz, 16oz, 19.2oz, 375ml
      • Please check your seamer settings prior to purchasing 202 ends; SuperEnds and Small Opening Ends are NOT interchangeable with B64/LOEs

      Sleek = 204.5 body-diameter / 202 end-diameter; sleek PakTech and case trays

      • Fill volumes: 8oz, 12oz

      Slim = 202 body-diameter / 200 end-diameter; slim PakTech and case trays

      • Fill volumes: 187ml, 250ml

      'Growler-sized' = 307 body-diameter / 300 end-diameter; 3Pak PakTech, no compatible case trays

      • Fill volumes: 25.4oz, 32oz

      Cans, ends, carriers and case trays are all sold separately.

        Subscribe for E-mail Updates

        We have created a temporary weekly e-mail to help provide accurate and timely production information. Click here to subscribe to our "Packaging in Unprecedented Times" e-mail list.

        As always, if you can't find an answer please reach our to our customer service team. We are responding to e-mails as quickly as possible; please be patient and allow at least one business day to receive an answer.

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        Nationwide Can Shortage(s)

        There is currently a nationwide aluminum can shortage impacting availability of many can sizes. Deliveries are improving but still not reliable enough to maintain open online ordering. Information regarding current ordering procedures can be found on each product page.

        Visit the Resource Center for Complete Updates

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