Customer Service Respresentative Apply Now

Austin, TX
Inside Sales | Entry Level
15 - 17 usd / hour
Thu, Dec 31, 2020
Full time

We are looking for talented and organized customer service rockstars to join us in serving the craft beverage community. We are proud of the work that we do and have a lot of fun doing it. Will you join us?

About you:

  • You are a natural conversationalist with outstanding written and verbal communication skills
  • You are not afraid to jump into chaos because your ability to organize and prioritize allows you to keep calm and go with the flow of the day
  • You are a fast learner, resourceful, and take lots of notes
  • If you need help with something, you have no problem asking questions and finding the answers
  • You understand that customers may not always be in the most pleasant mood, but do not take it personally and offer solutions
  • You are comfortable with technology and learning new systems – primary systems will be Outlook, Slack, Shopify, NetSuite, and Favro (PM tool)
  • Above all, you are a collaborator and enjoy working on a team of kind, empathetic people

About the job:

This position will center around creating positive experiences for current and potential customers in our customer service and sales division, both by phone and email. While we receive a variety of inquiries each day, some examples are:

  • General information requests (“What cans do I need?”)
  • Assistance placing web and manual orders (“Where do I find and buy this product?”)
  • Checking order and shipping status (“I placed an order yesterday. When will I receive it?”)
  • Resolving shipping issues (“My cans showed up damaged. What do I do?”)

For the first 2 weeks, you will be training with and supporting our small but mighty customer service team by answering and routing calls, and responding to general email inquiries. As you learn and feel more comfortable, more customer-facing communication will be delegated, and you’ll be off! No day is ever quite the same, and you will be working along a supportive, solutions-oriented team to deliver approachable, genuine hospitality to those we serve.

2020-12-31|||Austin, TX|||Inside Sales | Entry Level||||||RLapvhOkhBCT.ehC|||FULL_TIME|||USD|||HOUR|||range||||||15|||17|||true

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